Terms & Conditions

Welcome to our online store! ReprapUniverse.com provides its services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully. Please review our Privacy Statement, which also governs your visit to our website, to understand our practices, policies, procedures, and safe guarding your personal information.

IDENTITY OF THE TRADER
Trade name: Achatz Industries
Managing director: R. Achatz
Registered address: Haefland 8 A - 6441 PA Brunssum - the Netherlands
Phone nr: +31 45 5112437
Email: contact@reprapuniverse.com
Dutch Chamber of Commerce nr: 55016294
VAT-ID: NL218802146B01

ELECTRONIC COMMUNICATIONS
When you visit ReprapUniverse.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Achatz Industries or its content suppliers and protected by international copyright laws.

TRADEMARKS
Achatz Industries its trademarks and trade dress may not be used in connection with any product or service that is not from Achatz Industries, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits ReprapUniverse.com. All other trademarks not owned by Achatz Industries or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Achatz Industries or its subsidiaries.

LICENSE AND SITE ACCESS
Achatz Industries grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Achatz Industries. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Achatz Industries. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Achatz Industries and our associates without express written consent. You may not use any meta tags or any other ":hidden text": utilizing ReprapUniverse.coms name or trademarks without the express written consent of Achatz Industries. Any unauthorized use terminates the permission or license granted by Achatz Industries. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of ReprapUniverse.com so long as the link does not portray Achatz Industries, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Achatz Industries logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR MEMBERSHIP ACCOUNT
If you use this site, You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. ReprapUniverse.com and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of ":spam.": You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Achatz Industries reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Achatz Industries and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Achatz Industries and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Achatz Industries or its associates for all claims resulting from content you supply. Achatz Industries has the right but not the obligation to monitor and edit or remove any activity or content. Achatz Industries takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS
All items purchased from ReprapUniverse.com are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS
Achatz Industries and its associates attempt to be as accurate as possible. However, Achatz Industries does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Achatz Industries itself is not as described, your sole remedy is to return it in unused condition.

COMPLETION OF AGREEMENT
The agreement comes into force only after acceptance of the order by the Seller. By placing the order the Purchaser accepts these conditions. The Seller reserves the right to refuse orders from Purchaser with which there is a pending dispute. All Sellers offers are non-binding. In the event that the Seller can not fill an order for any reason, it will communicate this to the Purchaser as soon as possible.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY.
THIS SITE IS PROVIDED BY ACHATZ INDUSTRIES ON AN ":AS IS": AND ":AS AVAILABLE": BASIS. ACHATZ INDUSTRIES MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ACHATZ INDUSTRIES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ACHATZ INDUSTRIES DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM ACHATZ INDUSTRIES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ACHATZ INDUSTRIES WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

ACHATZ INDUSTRIES WARRANTS THAT ALL GOODS WILL BE FREE FROM MATERIAL DEFECTS AT THE TIME OF DELIVERY. ACHATZ INDUSTRIES OFFERS A 2 YEAR WARRANTY ON OUR MANUFACTURED PARTS. ON ALL OTHER EQUIPMENT THE WARRANTY OF THE RELEVANT MANUFACTURER APPLIES. EXCEPT AS SPECIFICALLY PROVIDED HEREIN, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE OF THIS USE AGREEMENT.

IN NO EVENT SHALL ACHATZ INDUSTRIES BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATED TO THE USE OF PRODUCTS SOLD. PURCHASER SHALL INDEMNIFY AND HOLD HARMELESS ACHATZ INDUSTRIES, ITS OFFICERS, DIRECTORS, AGENTS, REPRESENTATIVES AND EMPLOYEES FROM ANY AND ALL CLAIMS, LIABILITIES, DAMAGES, AND EXPENSES (INCLUDING ATTORNEYS’ FEES ACTUALLY INCURRED) ON ACCOUNT OF DEATH OR INJURY TO ANY PERSON OR DAMAGE TO ANY PROPERTY ARISING FROM OR IN CONNECTION WITH ANY GOODS SUPPLIED. THIS INDEMNITY SHALL APPLY WITHOUT REGARD TO WHETHER THE CLAIM, DAMAGE, LIABILITY OR EXPENSE IS BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, OR OTHER TORT.

BY READING THE TERMS AND CONDITIONS YOU ARE STATING THAT YOU HAVE READ AND UNDERSTOOD THE TERMS OF THIS USE POLICY. BY ACCEPTING THE TERMS AND CONDITIONS BELOW YOU RELEASE ACHATZ INDUSTRIES FROM RESPONSIBILITY FOR ANY DAMAGES, LOSS OR INJURY RESULTING FROM USE OF ANY EQUIPMENT RELATED TO ACHATZ INDUSTRIES.

TAX & DUTIES
For all orders from European Union customers, prices include Dutch VAT at a rate of currently 21%. All countries within the European Union are shipped to on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the price at checkout. It is possible to order without VAT if you meet the following criteria: a) you are a company/business client, not a private consumer b) your company headquarters is based in a member state of the European Union and outside the Netherlands and c) you have your sales tax identification number available.

Orders from outside the European Union are shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties as well as Dutch VAT. International orders can incur taxes and duties as determined by the customs agency within the destination country. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold (if it exists) for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient. Occasionally this may be listed as an additional postage fee. While we apologize for any inconvenience, we have no control over such fees. (More information can be obtained by contacting your local customs office.)

PAYMENT
The Purchaser is required to pay the net amount that is mentioned on the order confirmation and invoice. This amount includes the sales price of the delivered products, including any shipment fees and/or fees for the collection of payments, and including VAT. After placing your order you can choose between four payment options: iDEAL, PayPal (also for creditcard owners without a PayPal account) Bitcoin and Bank Transfer Payment. If any error occurs while placing your order, please let us know and we will try and solve it together. ReprapUniverse.com does not charge any additional fees for the selected payment method. PayPal & iDEAL payments are usually recieved immediately, so processing of your order will be fast. If you pay by Bank Transfer, please keep in mind that the transfer can take a couple of days. Orders places with bitcoins cannot be refunded with Bitcoin, but will be refunded with an alternative payment method. We will ship your order once we have received your payment.

SHIPPING & RETURNS
All orders are processed within 7 business days, subject to payment clearance and stock availability. If we are unable to deliver the ordered goods within 30 days, you have the right to cancel the order. Your payment will be refunded within 30 days. We operate Monday to Friday with exception for Dutch public holidays. The shipping costs vary depending on the selected shipping option, size and overal weight of your order. ReprapUniverse.com offers 2 shipping options: Regular Shipping & Shipping with tracking number. DHL serves our German and International customers and more information about the entire delivery process can be found here. For our Dutch customers we offer shipping with Postnl. Click here for more information. After we ship your order, you will get a confirmation email. A tracking number will only be added if you selected the shipping method shipping with tracking number. Shipping times vary upon destination. For the Netherlands and Germany shipping usually requires 1-2 business days. Countries within the EU have a shipping range between 1-7 business days. Outside the EU will take between 3-15 business days. These shipping ranges are estimates and depend upon the operation of the shipping carrier.

If for any reason you are dissatisfied with your purchase, we offer a 14 day money back guarantee on all our items that are UNUSED and in their original packaging. If you wish to return any item(s) please contact us by sales@reprapuniverse.com first for a returns number. An RMA number will be issued back with return instructions within one to three business days. All refunds are at our discretion and will only be issued once we have received the returned item(s) and are satisfied that they are in unused condition. Refunds do not include your return postage cost. If you receive an item from us that you believe to be faulty, you must contact us first to establish the nature of the fault. If you need to return the item you must include your name and address and a brief description of the fault. Refunds will be processed within 7 working days. If the returned item is in used or damaged condition NO or only a partial refund is awarded

APPLICABLE LAW
By visiting ReprapUniverse.com, you agree that the laws of the Netherlands, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Achatz Industries or its associates.

SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Return policy, posted on this site. These policies also govern your visit to ReprapUniverse.com. We reserve the right to make changes to our site, policies, and these Terms & Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

QUESTIONS:
Questions regarding our Terms & Conditions, Privacy Statement, or other policy related material can be directed to our support staff. Contact us or you can email us at: contact@reprapuniverse.com

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