All orders are processed within 7 business days, subject to payment clearance and stock availability. If we are unable to deliver the ordered goods within 30 days, you have the right to cancel the order. Your payment will be refunded within 30 days. We operate Monday to Friday with exception for Dutch public holidays. The shipping costs vary depending on the selected shipping option, size and overal weight of your order. ReprapUniverse.com offers regular shipping, which in most cases include a tracking number. DHL serves our German and International customers and more information about the entire delivery process can be found here. For our Dutch customers we offer shipping with Postnl. Click here for more information. After we ship your order, you will get a confirmation email. A tracking number will be provided by email if applicable. Shipping times vary upon destination.
Please contact us for any return sendings. If for any reason you are dissatisfied with your purchase, we offer a 14 day money back guarantee on all our items that are UNUSED and in their original packaging. We advise that all returned items should to be sent with insurance coverage as ReprapUniverse.com cannot be held responsible for returned items that are lost or damaged in transit. Please contact us immediately when something has arrived broken through shipping and handling in the mail. Just follow these steps:
1. Contact our customer service at firstname.lastname@example.org within 14 days after delivery. State your invoice number, which products you wish to return and the reason why. Then please wait for instructions. If you do not contact us before sending the products, you might not receive your refund or exchange.
2. You will then receive the address where to send the goods. As a consumer you are responsible for the goods during return shipping. We recommend that you send your items in their original packaging to ensure that they are adequately protected in transit. Should you receive a delivery containing damaged or the wrong products, we will cover all shipping charges and do everything we can to rectify our mistake.